We do our best to keep as many items in stock as possible at Pawstar HQ, but as we are a small business this is not always possible. If your item is in stock and ready to ship it should be on its way within 3-5 business days. If your item is a color-swap, custom, or made-to-order item please allow 3-8 weeks for production. Production time varies based on our current work load and event schedule.Once your order leaves Pawstar HQ it in the hands of USPS. If you see any issue during the transit process please contact USPS help center as we do not have control over their delivery system or schedule. Always check with your local post office before contacting Pawstar customer service.

All Pawstar orders with the exception of large bulk textile orders are shipped vie USPS Priority, or USPS international Priority. We do not offer express shipping, or alternative carriers at the time.Please be aware that USPS works with other carriers to assist in international deliveries. Please contact USPS directly with any questions or concerns related to international shipping.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status. *Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

YES! We ship worldwide. Be aware that your country might charge you a customs fee to receive your product. The shipping costs stated on Pawstar.com are what we are charged to ship items via USPS. Once they leave America they are subject to the laws, and customs fees of the country of destination.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!   If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline. Please check with the shipping carrier and your local post office before contacting Pawstar customer support.